Help Center

To apply for Lifeline or ACP benefits, contact a participating provider directly. You'll need to provide proof of eligibility (income documents or program participation). The application process is simple and confidential. Learn more about programs.

If your device is lost, stolen, or damaged, you may be eligible for a replacement through your provider. There may be a fee or waiting period depending on the circumstances. Contact your provider immediately if your device is lost or stolen. Learn about device replacement.

Yes, you can switch providers while maintaining your Lifeline or ACP benefits. You'll need to notify your current provider and provide the necessary information to your new provider. There may be a brief interruption in service during the transition. Learn about switching providers.

Eligibility must be recertified annually. You'll receive notifications from your provider when it's time to recertify. Failure to recertify may result in service interruption. Keep your contact information current with your provider.

Government phone benefits are intended for personal use. You can use your phone for calls, texts, and data as you would any other phone. However, commercial use or resale of the device may violate program rules. Learn about program rules.

Your benefits are portable nationwide. Contact your current provider to update your address. You can continue your service or switch to a local provider in your new location. Coverage availability may vary by location.